I love Biofreeze and have been using it for a few years. After a total hip replacement my PT was using the Professional Formula, and it is great. This is my second order from you for this product. First time was shipped in a bag and the pump unlocked up and leaked inside the bag, but only lost a little of the product. I reported it to you and on the second order, although I switched from the 16oz to the 32oz, it was shipped in a box and was delivered in perfect condition...THANKS!